Returns & Exchanges

At Controlled Insanity, we want you to be obsessed with your look; if your order doesn't meet your expectations, you have 30 days from the delivery date to initiate a return or exchange. Items must be in their original, unworn condition with all tags attached to maintain the integrity of our curated collections.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Package Your Items

Securely pack your garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing